Privacy policy

Privacy Policy
Last Updated: May 14, 2025

This Privacy Policy describes how INOCHY collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from irjzra-sp.myshopify.com (the “Site”), or otherwise interact with us (collectively, the “Services”). In this policy, “you” and “your” refer to any user of the Services, including customers, visitors, or anyone whose data is collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on the Site, the "Last Updated" date will be revised, and other actions will be taken as required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal data from various sources, as outlined below. The data we collect depends on how you interact with us. In addition to the uses specified below, we may use your information to communicate with you, fulfill legal obligations, enforce our service terms, improve our Services, and protect our rights and those of others.

What Personal Data We Collect

The personal information we collect depends on your interactions with our Site and Services. “Personal information” refers to data that identifies or relates to you. We collect:

Information You Provide Directly

This may include:

Contact Information: Name, address, phone number, and email address
Order Information: Billing/shipping address, order details, payment confirmation
Account Information: Username, password, and account security details
Customer Support Information: Any messages or communications you send us

You may choose not to provide certain information, but this could affect your ability to access features.

Information Collected Automatically

We collect data on your interactions with the Services (“Usage Data”) using cookies and similar technologies. This may include device/browser type, IP address, session data, and network connection details.

Information From Third Parties

We may collect personal data from:

Vendors and service providers like Shopify
Payment processors for payment and order fulfillment
Analytics and advertising providers via technologies like cookies, SDKs, and pixels

All third-party data is processed in accordance with this Privacy Policy. See also “Third-Party Websites and Links” below.

How We Use Your Personal Information

Product & Service Delivery

We use your personal data to provide and manage your account, process orders, fulfill deliveries/returns/exchanges, communicate order updates, and offer features associated with your account. Shopify may also use your account to suggest other services. In such cases, your data is processed per their privacy policy.

Marketing & Advertising

We may send promotional emails, texts, or mail. We may also personalize ads on our Site or others. If you are an EEA resident, our legal basis for this is our legitimate interest in marketing under Art. 6(1)(f) GDPR.

Security & Fraud Prevention

We use your data to detect or respond to fraudulent or malicious activity. You are responsible for keeping your login credentials safe. If you suspect your account has been compromised, contact us immediately. Legal basis (EEA): legitimate interest under Art. 6(1)(f) GDPR.

Communication & Service Improvement

We use your data to respond to inquiries and enhance our Services, which is also based on our legitimate interest under Art. 6(1)(f) GDPR.

Cookies

We use cookies to improve and analyze our Site and Services. For cookie details, see: Shopify Cookie Policy. Cookies help us remember your preferences, personalize content, and analyze usage. Most browsers accept cookies by default but allow you to block or delete them. Blocking cookies may impact functionality and prevent certain features from working properly.

Blocking cookies may not fully restrict how data is shared with third parties like advertising partners.

How We Share Your Personal Information

We may disclose your data in these scenarios:

Vendors/Service Providers (IT, shipping, analytics, payments, customer support)
Business & Marketing Partners (in accordance with their own privacy policies)
With Your Consent (e.g., social media widgets, direct requests)
Affiliates (within our corporate group for business purposes)
Business Transactions (e.g., mergers, acquisitions, bankruptcy)
Legal Compliance & Enforcement (court orders, applicable laws, service terms)

Categories Disclosed:

Data Category	Shared With
Identifiers (contact, account, order info)	Vendors, partners, affiliates
Commercial info (orders, shopping behavior)	Vendors, partners
Internet/network activity	Vendors, analytics providers
Geolocation data	Vendors, partners

We do not use or disclose sensitive personal information to infer characteristics about you without your consent.

Third-Party Websites & Links

Our Site may link to third-party websites. These have their own privacy and security practices, which we do not control or endorse unless otherwise stated. Public information you post may also be visible to others. Please read third-party policies before interacting with their sites or services.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from anyone under 16. If you are a parent/guardian of a child who has provided data, contact us to request deletion.

As of the date of this Privacy Policy, we do not knowingly "sell" or "share" data from users under age 16 as defined by applicable law.

Data Security & Retention

We take reasonable steps to protect your information but cannot guarantee absolute security. Do not send sensitive data through unsecured channels.

We retain data as long as needed to provide Services, comply with legal requirements, resolve disputes, or fulfill contractual obligations.

Your Rights

Depending on your location, your rights may include:

Right to Know/Access: Request what personal data we hold about you
Right to Delete: Ask us to delete your personal data
Right to Correct: Request correction of inaccurate data
Right to Portability: Request a copy of your data in portable format
Right to Opt-Out of Sale/Sharing/Targeted Ads
Right to Limit Processing: Restrict or object to how we process your data
Right to Withdraw Consent: If processing is based on consent
Right to Appeal: Challenge decisions regarding your privacy request
Manage Communication Preferences: Opt out of marketing at any time via unsubscribe links

To exercise any of these rights, use the tools provided on our Site or contact us using the information below.

We will not discriminate against you for exercising your rights. We may need to verify your identity (e.g., via email or account info) before processing your request.

You may authorize a representative to make requests on your behalf. We will require proof of this authorization.

Complaints

If you have concerns about our data handling, contact us using the information below. You may also appeal our response or file a complaint with your local data protection authority. For EEA residents, a list of data protection authorities can be found here.

International Users

Your data may be transferred, stored, or processed outside your country. When transferring data from the EEA, we rely on mechanisms like the EU’s Standard Contractual Clauses or equivalent UK-approved safeguards, unless transferred to a country deemed to offer adequate protection.